Frequently Asked Questions

Have a question about IKEA FAMILY? Take a look at our FAQs. If you don't find the answer you're looking for, feel free to send us an email.

If you've created an IKEA account by signing up for email, the IKEA catalog or text messages using the form found at http://info.ikea-usa.com/signup, you'll see that your information is shared with the IKEA FAMILY form; changes made on one form will be reflected in the other. Please note that the IKEA FAMILY form has some unique questions, so you should make any profile updates through IKEA FAMILY. At this time, accounts created for IKEA online shopping don't share information with IKEA FAMILY accounts, so they should be updated separately.

IKEA FAMILY is different from other loyalty programs. Instead of collecting points or rebates, you'll enjoy great offers, sweepstakes entries and free coffee or hot tea every time you shop.

You can currently use your card at any IKEA store and at IKEA.com. Be sure to scan your card at the in-store kiosks or at checkout every time you visit. That way, you'll be sure to get member pricing on discounted items, and you'll also get an entry in the monthly sweepstakes. You can even use your card at other IKEA stores in the U.S. that have IKEA FAMILY, though the benefits may differ from those of your local store.

Yes, you should ALWAYS use your IKEA FAMILY Card, no matter what IKEA products you're buying. Not only will you be entered into the monthly drawing for a $100 Gift Card, but you'll also help IKEA learn how to provide you with the best possible offers in the future.

Anyone over the age of 18 can join IKEA FAMILY. And it's free!

To cancel your membership, send us an email with your name, username and IKEA FAMILY Card number. Your request will be processed within three business days.

If it goes on sale within 90 days of purchase, we will credit the difference of the new sale price to the original purchase. The original purchase requires purchase with a FAMILY card.

Next time you visit the store, simply visit one of the IKEA FAMILY kiosks and log in, then select the option to get a temporary/replacement card.

Don't worry—there's absolutely no risk of someone accessing your personal details if they have your IKEA FAMILY Card; none of your personal information is associated with it. Simply get a replacement card from the IKEA FAMILY kiosk next time you visit.

No, the IKEA FAMILY Card is personal to you. Your spouse or partner can enjoy the benefits of membership with his or her own account.

Unfortunately, we cannot currently look up IKEA FAMILY card numbers at checkout. We know this is a feature that would be extremely useful to our customers and are looking for ways to make it happen. But, in the meantime, if you don’t have your card with you when you come to the store, don’t forget that you can always get your card number by logging into the IKEA FAMILY website (http:www.ikea-usa.com/family) on your mobile device. Forgot your phone? No problem. You can get a temporary copy of your card from any one of the IKEA FAMILY kiosks. Prior to getting to checkout, simply login to the kiosk and select “Forgot card? Print a Temporary Pass” to get a printout with your IKEA FAMILY card number. Simply have the cashier scan the temporary pass at checkout.

Never. Your information is only used by IKEA. Please reference the Privacy Policy for more details.

You can log in to your profile page on this website and change your personal details.

You can always see the latest IKEA FAMILY offers by becoming a member, logging in and visiting this website. Additionally, we'll send out monthly emails with featured offers and links to see the rest online. You can always use the in- store kiosk to browse the complete list of discounts or refer to signage throughout the store.

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