Frequently Asked Questions

Have a question about IKEA FAMILY? Take a look at our FAQs. If you don't find the answer you're looking for, feel free to send us an email.

Currently, IKEA FAMILY (http://ikea-usa.com/family) and IKEA Home Shopping (http://www.ikea-usa.com) maintain separate user account information. Accounts created for IKEA online shopping don't currently share log-in information with IKEA FAMILY accounts, so the two should be updated separately.

From the IKEA FAMILY website (http://www.ikea-usa.com/family), select "log in" and enter your email address or IKEA FAMILY Card number and select "Next". Click on "Forgot your Password?" to receive a password reset email.

You’ll get a lot of amazing benefits by joining the IKEA FAMILY and scanning your card!

  • New product discounts throughout the year on items across the store including the restaurant and Swedish food market.
  • Free coffee and tea anytime you visit just by scanning your IKEA FAMILY card at the IKEA Restaurant.
  • 90 Day price protection. If a product you purchased using your IKEA FAMILY card goes on sale at a lower price any time within 90 days after your purchase, simply bring in your receipt, and we’ll refund you the difference. *90-Day Price Protection is only available for product purchases. Service purchases are excluded from this benefit.
  • Anytime you scan your FAMILY card at an in-store kiosk or at checkouts, you’re entered to win a $100 IKEA gift card.
  • An extra 30 minutes in Smaland, our supervised child play facility (capacity-depending).
  • A surprise for your Birthday! Valid during your birthday month.
  • Exclusive access to in-store events and workshops.
  • Access to deals and specials through our IKEA FAMILY partnerships.

If an item goes on sale within 90 days of purchase, bring your receipt and IKEA FAMILY card to the store, while the product is on sale, and we will credit the difference of the new sale price to the original purchase price. Your original receipt must show that you scanned your IKEA FAMILY card at the time of purchase.

For online purchases, please contact 1-888-888-4532 or follow the in-store procedure above.

For the discount to be applied, you must scan both your IKEA FAMILY card and the coupon at checkout.

Unfortunately, at this time, IKEA FAMILY coupons cannot be used online and are valid for in-store use only.

Instead of collecting points or rebates, you'll enjoy great offers, sweepstakes entries and free coffee or hot tea every time you shop just by scanning your card. Most of our offers are communicated through email. To enjoy these special rewards, please ensure you're opted in to receive our emails!

If you have lost or deleted the email containing your birthday reward, please contact IKEA FAMILY Customer Service at ikeafamily@89degrees.com and someone from our team will assist you in recovering it.

You can currently use your card at any IKEA store and at IKEA.com. Be sure to scan you card at the in-store kiosks or at checkout every time you visit. That way, you'll get member pricing on discounted items, and you'll also be entered in our monthly sweepstakes.

Yes, you should always use your IKEA FAMILY card, no matter what IKEA products you're buying. Here's why:

  • You'll be entered into the monthly drawing for a $100 IKEA gift card
  • You'll help us get to know you better and learn about the things you love!
  • You can take advantage of the 90-day price protection benefit. If any of the items you've bought go on sale within 90 days of your purchase, you are eligible for a refund of the difference.
  • Your purchases will be added to your Purchase History, so when you can't remember the name of that product you bought 6 months ago, we've saved it for you!

You will receive an email, so make sure you are opted in to hear from us!

Anyone over the age of 18 can join IKEA FAMILY. And it's free!

You can update any of your details such as name, address, preferred store and communications preferences on the 'My Account' page. To cancel your membership, simply send us an email. Be sure to include your name, email address and IKEA FAMILY card number along with your request.

Once logged into your IKEA FAMILY account, click the on 'Events' tab to view and RSVP for all available events.

You can always see the latest IKEA FAMILY offers on IKEA-USA.com. When you're visiting your local IKEA, refer to signage throughout the store.

You have a few options:

  • If you'd like a digital card, you can add your IKEA FAMILY card to your Apple or Android mobile wallet from any IKEA email or from the IKEA FAMILY website.
  • Visit www.ikea-usa.com/lookup, enter the requested information and you'll receive a digital version of your card that you can add to your mobile wallet.
  • If you prefer a physical card, next time you visit the store, simply stop by one of the IKEA FAMILY kiosks. Log in and select the option to print a replacement card. Your new card will have a different number from your original, but it will be linked to your account through your registered email.

Yes! You can add your IKEA FAMILY card to your Apple or Android mobile wallet from any IKEA emails or from the IKEA FAMILY website when you view from your mobile phone.

Don't worry-there's absolutely no risk of someone accessing your personal details if they have your IKEA FAMILY Card. No one can access your IKEA FAMILY account with just an account number. To get a replacement card visit an IKEA FAMILY kiosk the next time you visit or save your card to your Apple or Android mobile wallet, from an IKEA email or the IKEA FAMILY website.

No, the IKEA FAMILY Card is personal to you. Your spouse or partner can enjoy the benefits of membership with their own account.

No, IKEA FAMILY is a loyalty card only. If you are interested in applying for either card, more information can be found here: https://www.ikea.com/ms/en_US/financing/information.html

Unfortunately, the cashiers cannot look it up. However, you have a few options:

  • Your IKEA FAMILY card is at the bottom of all IKEA emails. The cashier can scan the barcode from your phone. You can also add it to your Apple or Android mobile wallet from our emails or from the IKEA FAMILY website.
  • Visit www.ikea-usa.com/lookup or scan a QR code at checkout, enter the requested information, and you'll receive a digital version of your card that you can add to your mobile wallet.
  • Stop by one of the IKEA FAMILY kiosks. Log in and select the option to print a temporary pass.

Not a problem! You can add your purchase from the 'My Account' page on the IKEA FAMILY website.

No it doesn’t matter! IKEA FAMILY accounts are designed to allow more than one card number to be registered to a single email address. While your virtual and physical card numbers may be different, they are both linked back to your singular account registered under your email address.

Never. Your information is only used by IKEA. Please see our Privacy Policy for more details.

To change your personal details, simply log into the IKEA FAMILY site https://info.ikea-usa.com/family and click on "My Account" in the top right corner. From there, you may update your personal details as well as change or update your communication preferences.

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