Frequently Asked Questions

Have a question about IKEA Family? Take a look at our FAQs. If you don't find the answer you're looking for, feel free to send us an email.

Currently, IKEA Family (http://ikea-usa.com/family) and IKEA Home Shopping (http://www.ikea-usa.com) maintain separate user account information. Accounts created for IKEA online shopping don't currently share log-in information with IKEA Family accounts, so the two should be updated separately.

From the IKEA Family website (http://www.ikea-usa.com/family), select "log in" and enter your email address or IKEA Family Card number and select "Next". Click on "Forgot your Password?" to receive a password reset email.

IKEA Family is for everyone. Whether your home is already your passion or you’re just starting out and need a helping hand. As a member, you receive benefits, rewards and a few surprises along the way. Because we know it’s nice to feel appreciated.

  • Member discounts. Because you deserve more. As a member you receive special discounts on products in the IKEA range. Look out for the blue IKEA Family labels in store and online. That’s the real deal.
  • Free hot drink. Every time you visit. We like to treat our members like family. So, next time you swing by, make yourself at home and enjoy a free hot drink in our restaurant.
  • Price Protection. So you don't miss out on offers. When you scan your IKEA Family card at checkout, you activate our 90-Day price protection benefit. If a product you buy using your card goes on sale within 90 days of your purchase, simply bring in your receipt and we’ll refund the difference. *90-Day Price Protection is only available for product purchases. Service purchases are excluded from this benefit. See Details
  • Monthly chances to win. When you shop with us, you get entered to win a $100 IKEA gift card every month. All you have to do is scan your card at a kiosk or when you checkout. You can also play the Spin to Win game at the IKEA Planning Studio where you can also enter to win.
  • Playtime for the kids. More time for you. Everyone has a right to play. That's why member's little ones get an extra 30 minutes in Småland, our supervised child play area. This way you can shop worry free knowing everyone is having a great time. *capacity depending.
  • A surprise for your Birthday! Valid during your birthday month.
  • Learn with IKEA Family. Free workshops and events. Are you a dreamer or a doer? Well, now you can be both! With our tutorials, workshops and events, we share home furnishing knowledge, tips and skills to make your life at home better.
  • Access to deals and specials through our IKEA Family partnerships.

When you scan your IKEA Family card at checkout, you activate our 90-Day price protection benefit. If a product you buy using your card goes on sale within 90 days of your purchase, simply bring in your receipt and we’ll refund the difference. *90-Day Price Protection is only available for product purchases. Service purchases are excluded from this benefit.

Your original receipt must show that you scanned your IKEA Family card at the time of purchase.

For online purchases, please contact 1-888-888-4532 or follow the in-store procedure above.

For the discount to be applied, you must scan both your IKEA Family card and the coupon at checkout.

Unfortunately, at this time, IKEA Family coupons cannot be used online and are valid for in-store use only.

Instead of collecting points or rebates, you'll enjoy great offers, sweepstakes entries and free coffee or hot tea every time you shop just by scanning your card. Most of our offers are communicated through email. To enjoy these special rewards, please ensure you're opted in to receive our emails!

If you have lost or deleted your birthday reward, log into your IKEA Family account and view your coupons under the My Profile menu. If you have further questions or need assistance, please contact IKEA Family Customer Service at ikeafamily@89degrees.com and someone from our team will you recover it.

You can currently use your card at any IKEA store, location or at IKEA.com. Be sure to scan your card at checkout every time you visit. That way, you'll get member pricing on discounted items, and you'll also be entered in our monthly sweepstakes.

Yes, you should always use your IKEA Family card, no matter what IKEA products you're buying. Here's why:

  • You'll be entered into the monthly drawing for a $100 IKEA gift card
  • You'll help us get to know you better and learn about the things you love!
  • You can take advantage of the 90-day price protection benefit. If any of the items you've bought go on sale within 90 days of your purchase, you are eligible for a refund of the difference.
  • Your purchases will be added to your Purchase History, so when you can't remember the name of that product you bought 6 months ago, we've saved it for you!

You will receive an email, so make sure you are opted in to hear from us!

Anyone over the age of 18 and has a valid email address can join IKEA Family. And it's free!

You can update any of your details such as name, address, preferred store and communications preferences on the 'My Account' page. To cancel your membership, simply send us an email. Be sure to include your name, email address and IKEA Family card number along with your request.

Under the event tab on the IKEA Family website, select your store and browse available events on the IKEA Family website. To attend click the RSVP button, which will prompt you to log in to your account. If you are not a member, you can join as part of the RSVP process.

You can always see the latest IKEA Family offers on IKEA-USA.com or in your local IKEA store. Look out for the blue IKEA Family labels. That’s the real deal!

You have a few options:

  • If you'd like a digital card, you can add your IKEA Family card to your Apple or Android mobile wallet from any IKEA email or from the IKEA Family website.
  • Visit www.ikea-usa.com/lookup, enter the requested information and you'll receive a digital version of your card that you can add to your mobile wallet.

Don't worry-there's absolutely no risk of someone accessing your personal details if they have your IKEA Family Card. No one can access your IKEA Family account with just an account number. To get a replacement digital card save your card to your Apple or Android mobile wallet, from an IKEA email or the IKEA Family website.

No, the IKEA Family Card is personal to you. Your spouse or partner can enjoy the benefits of membership with their own account.

No, IKEA Family is a loyalty card only. If you are interested in applying for either card, more information can be found here.

Unfortunately, the cashiers cannot look it up. However, you have a few options:

  • Your IKEA Family card is at the bottom of all IKEA emails. The cashier can scan the barcode from your phone. You can also add it to your Apple or Android mobile wallet from our emails or from the IKEA Family website.
  • Visit www.ikea-usa.com/lookup on a mobile device or scan a QR code at checkout, enter the requested information, and you'll receive a digital version of your card that you can add to your mobile wallet.
  • Stop by one of the IKEA Family kiosks. Log in and select the option to have your card sent to you via text or email.

No it doesn't matter! IKEA Family accounts are designed to allow more than one card number to be registered to a single email address. While your virtual and physical card numbers may be different, they are both linked back to your singular account registered under your email address.

Never. Your information is only used by IKEA. Please see our Privacy Policy for more details.

To change your personal details, simply log into the IKEA Family site https://info.ikea-usa.com/family and click on "My Account" in the top right corner. From there, you may update your personal details as well as change or update your communication preferences.

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